Last updated: 24 June 2025
GlasgowTherapists.com (“we”, “our”, “us”) is an independent online directory that connects members of the public with therapists, counsellors and wellbeing practitioners working in and around Glasgow. We are committed to protecting and respecting your privacy in line with the UK GDPR and the Data Protection Act 2018.
1. Who we are
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Website: https://glasgowtherapists.com
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Data Controller: Illuminated Thinking Ltd, Mearns Castle Golf Academy, Waterfoot Road, Glasgow G77 5RR
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Email: hello@glasgowtherapists.com
2. The data we collect
| Data category | Examples | Collected from |
|---|---|---|
| Contact data | Name, email address, phone number | Contact forms, directory enquiries |
| Therapist profile data | Professional title, qualifications, bio, fees, photo | Practitioners who create listings |
| Room-hire data | Venue details, availability, pricing | Practitioners listing rooms |
| Payment data | Email linked to PayPal subscription, transaction ID (no card details) | PayPal |
| Technical data | IP address, browser type, cookies, pages visited | Cookies/analytics tools |
We do not collect or store special-category health data about website visitors.
3. How we use your data
| Purpose | Legal basis |
|---|---|
| Display therapist and room-hire listings | Performance of a contract (directory subscription) |
| Forward client enquiries to therapists | Legitimate interests (running the directory) |
| Manage PayPal subscriptions and billing | Performance of a contract |
| Send service emails (approvals, renewals, updates) | Performance of a contract |
| Improve and secure the website (analytics, error logs) | Legitimate interests |
| Marketing emails to practitioners who opt in | Consent |
4. Cookies
We use essential cookies for site operation and optional analytics cookies (Google Analytics 4) to understand traffic patterns. On your first visit you will see a cookie banner where you can accept or decline non-essential cookies. You can also manage cookies in your browser settings.
5. Sharing your data
We only share data when necessary to provide our services:
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PayPal Holdings Inc. for subscription payments.
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Google Analytics for anonymised traffic statistics.
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Web-hosting provider (UK-based ISO-27001 certified) for secure storage.
We do not sell or rent personal data to third parties. If required by law, we may disclose data to law-enforcement or regulatory authorities.
6. Data security
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Website traffic is encrypted via TLS (SSL).
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Access to admin dashboards is restricted by password and two-factor authentication.
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Back-ups are stored securely within the UK / EEA.
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Practitioner photos and documents are scanned for malware before upload.
7. Data retention
| Data type | Retention period |
|---|---|
| Therapist and room listings | Kept while subscription is active, deleted within 30 days of cancellation |
| Enquiry emails | Kept for 12 months, then deleted |
| Financial records (PayPal) | Kept for 7 years to comply with HM Revenue & Customs |
| Analytics logs | Anonymised and retained for up to 26 months |
8. Your rights
Under data-protection law you have the right to:
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Access the personal data we hold about you
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Rectify inaccurate or incomplete data
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Erase data (the “right to be forgotten”) in certain circumstances
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Restrict or object to processing
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Data portability (receive data in a structured, machine-readable format)
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Withdraw consent at any time where processing is based on consent
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Complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, email hello@glasgowtherapists.com. We aim to respond within one calendar month.
9. International transfers
Our primary servers are located in the United Kingdom. Limited data (e.g. PayPal transaction metadata) may be processed in the United States under standard contractual clauses, which safeguard your privacy.
10. Changes to this policy
We may update this privacy policy from time to time. Significant changes will be highlighted on the website or notified by email to registered practitioners. The date at the top of the page shows the latest revision.
11. Contact us
If you have questions about this policy or how we handle your data, please email hello@glasgowtherapists.com or write to:
Data Protection Lead
Illuminated Thinking Ltd
Mearns Castle Golf Academy
Waterfoot Road
Glasgow G77 5RR
We take privacy seriously and will do our best to address any concerns promptly.